FREQUENTLY ASKED QUESTIONS

What is 3D printing?

3D printing refers to the technology used to create 3D objects in the real world from digital 3D files. The objects are typically created layer by layer using a 3D printer. There are two main types of 3D printers available on the commercial market, FDM and resin printers.

3D printers work by interpreting a 3D file and recreating its design one layer at a time using filament or resin. Most 3D models need to be prepped for printing in a process called slicing. Once the 3D model is "sliced" it can be printed on a machine.

How strong is 3D printing?

FDM 3D printing

FDM printers use spools of material called filament. The filament can be made from a range of plastics from PLA and PETG to ABS. 

FDM prints are generally stronger than 3D resin prints. Specifically, the tensile strength of FDM prints ranges from 38-64MPa, while those of resins are generally lower at 23-55Mpa. Also, FDM prints have higher flexural strengths at 2.1-7.6GPa, while resins only average at 60.6MPa, this means that they are more than perfect for practical use.

Resin-based 3D printing

Resin-based printers typically use liquid resins, like photopolymer resin for UV curing. To learn more about resin (SLA) printing.

It's true that most standard resins are relatively brittle compared to other 3D printing materials and aren't recommended for stressed parts or outdoor use, although there are tough and durable resins on the market specifically formulated for stronger applications, and they can be really strong. Nevertheless, this material is the most precise and we advise it for aesthetic uses.

How long do deliveries take?

Our delivery services hire the best post-service available to your post code. Usually the production time varies a lot depending on the product so our delivery times are the following.

For catalog listed products

In our shop now section, the delivery time is 1 to 5 working days after the day of your order

For personalized projects

The time is determined according to our print demand and the complexity of the project. The average expected time of development is determined at the order placement of the service. After that due date, the delivery time is 2 to 5 working days.

Do you have sales in person?

YES we are located in the city of Enschede, Netherlands. Near the German border and we will be happy to set a meeting with you to discuss your project with no compromise.

CLICK HERE TO CONTACT US

Do we ship products outside the Netherlands?

Yes!!! We ship products outside the Netherlands to any country of your residence. Nevertheless, it is important to note that the costs may vary outside the EU due to taxes and customs fees.

Feel free to contact us so we can talk about your shipping and set everything up so you can get your product in good condition and no time.

I have an idea but I also need a design service

No problem!! We have the best designers available, and well suited for any task you need. For our design service, we charge for working hours and the costs vary according to the complexity of the project. Feel free to contact us so we can talk about your project and get your design started!!!!

What is the return policy?

The Black Pigeon provides warranty over products that have:

Machine related issues. This includes surface protrusions, contaminations, bad layer adhesion and layer shifts. Employee related errors. This includes shipping a broken product, products printed in a different color than ordered and shipping a different product than ordered.

Black Pigeon will not provide a warranty over:

Products that are damaged by the customer or by wrong handling of the product. Products that are shipped to a different delivery address, only if Black Pigeon shipped it to the address that is registered on Form Data.

How long do the products last?

Household products are made of the same plastic and those will last a very long time. 3D printed parts only degrade under specific conditions and chemicals, our products are carefully designed to last for as long as you need them.

Take a look at our policies

Didn't find what you where looking for?

Feel free to contact us and ask all of your questions, and we will be happy to answer. You can fill out our contact form in the following page and we will get back to you as soon as possible.